FAQ
Answers to common questions about sizing, wear, group bookings, pickup, returns and cancellations before you book.
What does a set include?
A ski set is skis, boots and poles; a snowboard set is a board (bindings mounted) and boots. Wear can be added.
What is Premium?
Book a specific model, season and length (adults only). Boots and poles come from our regular range.
How is my boot size chosen?
SALOMON RENTAL STATION ZAO prepares rental boots at about 1.0 cm above the foot length you enter.
Depending on stock, we may not be able to change to another size at the store.
Depending on stock, we may not be able to change to another size at the store.
Can one person rent several individual items?
Yes. Choose any of skis, boots and poles — or board and boots. Each item is priced on its own.
Can I combine half days with several days?
Start the first day at 1:00 PM and/or return at noon on the last day. The price combines the half-day and day prices from the price table.
Can I rent wear only?
Yes, as a jacket and pants set.
What are the pickup and return times?
Open 8:30 AM–5:00 PM. Start from 8:30 AM or 1:00 PM; return by noon or by 5:00 PM.
Can I collect a multi-day booking after the start date?
You may collect a confirmed multi-day booking after its start date, within store opening hours and before the original return deadline. The deadline and price remain unchanged. Equipment is reserved for the original period, so unused days caused by late collection are not refunded.
Where is my booking QR? Another device?
Your booking page shows the QR. On another device, enter your booking reference and email to receive a code. My booking →
Cancellation and refunds?
Full refund until 48 hours before the rental starts; no automatic refund after that. Cancellation policy →
